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Ramada Burbank Airport

  • 2900 N San Fernando/I-5
  • Burbank, CA 91504 US
  • | Reservations 1-818-843-5955
TripAdvisor Rating
2.55Average TripAdvisor Overall Rating of 2.5 of 5 for Ramada Burbank Airport
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2900 N San Fernando/I-5 Burbank, CA 91504

TripAdvisor Traveler Rating:

1.05 Average TripAdvisor Cleanliness Rating of 1 of 5 for Ramada Burbank Airport  Cleanliness
1.05 Average TripAdvisor Location Rating of 1 of 5 for Ramada Burbank Airport  Location
1.05 Average TripAdvisor Rooms Rating of 1 of 5 for Ramada Burbank Airport  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Ramada Burbank Airport  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Ramada Burbank Airport  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Ramada Burbank Airport  Value
1.05 1 of 5 stars

“Embarrassing”

  , San Leandro
I checked in on a Friday night after a long day of driving with children, we visited universal studios earlier that day and got to the hotel around 930pm. The front desk associate in a very unpleasant manner asked me for my ID and credit card. I gave him my debit/visa and my License. He immediately told be that he can't take my card because the last name didn't match my license. I explained to him that I had been married and all my documents had not been updated. However he refused explaining to me that I needed to just pay cash in full for the two nights I planned to stay. Then he proceeded to take a photo copy of my ID. I asked what was their privacy security policy because I didn't feel comfortable with him taking a copy of my personal information he told me I needed to talk to the general manager. After that problem I just gave him cash and out my kids to bed. Around 1230 am I get a knock on my door from the Burbank police explains that the front desk manager called then saying I had a stolen credit card. The officer was very understanding and could clearly understand that I was married and could be a different last name. They didn't understand why they were even called. By the time I went down to talk with the manager he had left without any explanation to his following co workers. That was the most rude and embarrassing thing to ever happen. I've called the general manager several times and still have not received a call back. I immediately checked out the next morning

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