Health + Safety
We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we’ve taken to meet the new health and safety challenges and expectations presented by COVID-19.
We have developed a comprehensive health and cleanliness plan for our hotel, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Have questions? Please visit our FAQ page for more information.
Cleaning + Sanitizing
Dream Downtown has implemented enhanced cleaning and sanitization standards across the property, increasing the frequency with extra focus on high-touch areas. We have provided ample sanitizing stations located at the front desk, in the lobby, on elevator landings, every hotel entrance, every restaurant and other high traffic areas. Dream Downtown employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC.
Dream Downtown guests are to practice social distancing by standing at least six feet away from other groups. The layouts of our restaurants and public spaces have been rearranged to ensure appropriate distancing. Elevator occupancy is limited to one party at a time.
Dream Downtown guests are required to wear face coverings while in hotel public spaces, pool deck and restaurants. A face covering is required when indoors and at all times when riding public transportation, such as the subway, ferry, bus, taxis, and car services even if you can maintain distance from others. Face coverings can include bandanas, scarves, or face masks. All employees are required to wear a face mask at all times.
Temperature + Well-being Checks
Dream Downtown employees must complete a health screening, which includes a temperature check using no-touch thermometers, before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
Dream Downtown guest rooms are left vacant for 24 hours between guests stays, to the extent possible. Guest rooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC. The rooms are treated with an electrostatic sprayer to ensure that all soft surfaces are also sanitized. All reusable collateral, including newspapers and magazines, have been removed from the rooms. All menus are now accessible digitally via the Guest Services app on the TV.
The floor plans of our restaurants have been arranged to maintain physical distancing with maximum occupancies set by local and state guidelines. Our menus will be single-use or provided in a digital format. Areas such as tables, chairs and booths will be sanitized after each guest use, using cleaners and disinfectants in accordance with guidelines provided by the CDC.
POOL AND GYM
The pool at Dream Beach will reopen on Thursday, May 27, 2021 with maximum occupancies and social distancing guidelines set by local and state guidelines. The gym at Dream Downtown is temporarily closed.
Housekeeping, Room Service + Guest Requests
Dream Downtown will offer limited housekeeping service upon request only, and without guests in the room. We have also implemented a contact-free maintenance policy for occupied guest rooms, asking guests to specify a time they will be out of their room so that we may perform any repairs. In-room dining is not currently available at Dream Downtown.