HEALTH + SAFETY FAQ
We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19. Please find Dream Downtown's response to frequently asked questions below. Should you have additional questions, email us at firstname.lastname@example.org.
Q: Has Dream Downtown updated its health and safety practices?
A: Yes. Dream Downtown has developed a comprehensive health and cleanliness plan for our hotel, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Q: What is New York City’s current phased reopening plan?
A: New York City entered Phase 4 of Governor Andrew Cuomo's New York Forward Plan, reintroducing low-risk outdoor activities like botanical gardens and zoos with capacity restrictions, movie and television production, and professional sports without audiences. The Governor has announced that museums and cultural institutions will be allowed to open, with restrictions, as of August 24. Restaurants are open for outdoor dining as well as for pickup or delivery. Many venues offer full menus (including beer, wine, and cocktails). Restaurants offering indoor service and additional attractions and indoor activities will reopen at a to-be-determined date. The Metropolitan Transportation Authority (MTA) has restored most service to regular levels, though the subway remains suspended nightly from 1am to 5am to disinfect trains and stations. To facilitate social distancing in the City, the Mayor has announced 40 miles of street closures, sidewalk widening and additional bike lanes, with the goal of expanding to 100 miles to increase public space.
For more information regarding New York State's phased reopening plan, visit here.
Q: How are you cleaning guest rooms differently since COVID-19?
A: Guest rooms will be left vacant for 24 hours between guest stays, to the extent possible. Rooms will be thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC. Afterwards, the rooms will be treated with an electrostatic sprayer to ensure that all surfaces are sanitized. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, luggage racks, physical menus, coffee makers, minibar items, throw pillows, and extra pillows have been removed from the rooms and will be available upon request. All items listed above have been thoroughly sanitized and stored.
Q: How are you cleaning public areas and restaurants differently since COVID-19?
A: Public areas and restrooms will be cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes.
Q: Are you taking temperatures of employees or all guests entering the property?
A: We are not taking temperatures of guests. Employees must complete a health screening, which includes a temperature reading, before the start of each shift. Employees with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
Q: What is your staff doing to protect themselves?
A: Dream Downtown employees are being trained on progressive cleaning and sanitization guidelines as recommended by the CDC. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 60 minutes or after each guest interaction. All shared tools and service areas will be cleaned and sanitized after each use.
Q: As a guest, am I required to wear a face mask in the hotel? What about New York City in general?
A: Guests will be required to wear a face covering while in hotel public areas. A New York State mandate requires everyone to wear a face covering when outside their home if unable to maintain at least 6 feet of distance from others. Examples include walking on a busy street and going to pharmacies. You must wear a face covering at all times when riding public transportation, such as the subway, ferry, bus, taxis and car services even if you can maintain distance from others. Face coverings may include bandanas, scarves, and other face masks.
Q: Will the hotel provide face masks or do I need to bring my own?
A: We strongly suggest guests bring their own face coverings, as New York City mandates that everyone wear a face covering in public if they cannot maintain physical distancing of at least 6 feet from other people. Dream Downtown will have face masks available for guests upon request.
Q: How many sanitizing stations are there for guests on property and where are they located?
A: Sanitizing stations will be located at the front desk, by the elevator, at every hotel entrance, every restaurant, and other high traffic areas.
Q: Is self-check-in and self-check-out available and how does that work?
A: Self-check-in is currently not available. Guests are encouraged to pre-pay for their reservation prior to their arrival through the hotel's digital Credit Card Authorization Form if they prefer an expedited arrival experience. Please contact our Reservations Team via email at email@example.com. Self-check-out can be contactless with a key drop and emailed guest folio. Guests can also checkout from their room by calling the front desk.
Q: How are the room keys sanitized?
A: Room keys will be sterilized in a UV sterilizer after each use.
Q: Are you limiting the number of people in elevators?
A: Yes. Elevators are limited to one party at a time.
Q: What are housekeeping services like during my stay?
A: Dream Downtown will offer limited housekeeping services upon request only, and without guests in the room. Turndown service will be suspended until further notice. All reusable collateral, including newspapers and magazines, have been removed from rooms. Menus will be available through the Guest Services app in the TV. Extra pillows and blankets are available on request. Specific sanitization consideration is paid to the following areas: desks, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.
Q: Is the gym open?
A: No. The gym at Dream Downtown is currently closed to adhere to local guidelines. In-room exercise programming will be available through the Guest Services app on the guest room TV.
Q: Is the pool open?
A: The pool at Dream Beach is now open. Due to occupancy limits, pool passes are required for entry to Dream Beach, and are not included with room reservations. To adhere to physical distancing guidelines, pool guests must stay at least 6 feet away from others while in and out of the pool, and we request anyone who may have been sick with fever and/or cough not enter.
Q: What are in-room dining services like during my stay?
A: In-room dining is currently not available.
Q: What venues are currently open?
A: Dream Beach and the Bar and Grill are open Tuesday through Sunday starting at 11am. PHD Rooftop Lounge is open Thursday through Sunday from 5pm-11pm. Hours of operation are subject to change due to inclement weather. At this time, all other venues are temporarily closed.
Q: How is coffee available and what is the sanitization process between guests?
A: Coffeemakers and kettles will be available upon request. These will be disinfected between guests following the guidelines recommended by the CDC.
Q: What are your parking options for hotel guests?
A: Self-parking will be available at the garage across the street from the hotel at the ICON Garage located at 386 W 16th Street, New York, NY. Self-parking will be offered at $30 per every 24-hour cycle. Guests will receive a ticket, which should be presented at the hotel front desk for validation. Valet parking will be suspended until further notice.
Q: Is luggage assistance available?
A: No. Luggage assistance will be suspended until further notice.