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HEALTH + SAFETY FAQ

We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19.  Please find Dream Hollywood's response to frequently asked questions below.  Should you have additional questions, email us at reservationshw@dreamhotels.com. 

Q: Has Dream Hollywood updated its health and safety practices?

A: Yes. Dream Hollywood has developed a comprehensive health and cleanliness plan for our hotel, restaurants and bars, which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates. 

 

Q: What is Los Angeles’s current phased reopening plan?

A: Effective Monday, January 25, Los Angeles County has moved to align its Health Officer Order with the guidance issued by the state of California. As of Friday, January 29, the County reopened outdoor dining with additional safeguards in place to protect customers and employees. To learn more, click here.

Individuals in Los Angeles County are reminded to

  • Wear a face covering whenever you leave home
  • Wash hands throughout the day
  • Stay six feet away from people who do not live with you

 

Q: How are you cleaning guest rooms differently since COVID-19?

A: Guest rooms are left vacant for 24 hours between guest stays, to the extent possible. Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier Ecolab.  Afterwards, the rooms are treated with an electrostatic sprayer to ensure that all surfaces are sanitized. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, luggage racks, physical menus, coffee makers, minibar items, throw pillows, and extra pillows have been removed from the rooms and are available upon request.  All items listed above have been thoroughly sanitized and stored.

 

Q: How are you cleaning public areas and restaurants differently since COVID-19?

A: Public areas and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes. 

 

Q: Are you taking temperatures of employees or all guests entering the property?

A: Yes. We are taking temperatures for every guest, all employees, and vendors upon arrival on property using no-touch thermometers. Anyone with a temperature above 100.4 degrees will be asked to visit us another day.

 

Q: What is your staff doing to protect themselves?

A: Dream Hollywood employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.

 

Q: As a guest, am I required to wear a face mask in the hotel? What about Los Angeles in general?

A: Yes. Guests are required to wear face coverings while in hotel's public areas. Current Los Angeles guidelines require face coverings to be worn while in public. Face coverings may include bandanas, scarves and other face masks.

 

Q: Will the hotel provide face masks or do I need to bring my own?

A: Yes. Dream Hollywood has face masks available for guests upon request. 

 

Q: How many sanitizing stations are there for guests on property and where are they located?

A: Hand sanitizing stations are located at the front desk, on each guest floor, by the elevator, at every hotel entrance, every restaurant, fitness center and other high traffic areas.

 

Q: Is self-check-in and self-check-out available and how does that work?

A: Yes. Self-check-in and self-check-out are both available. Simply complete a credit card authorization form prior to arrival to confirm your method of payment. We will pre-register your room and have a key awaiting for your arrival. To skip the front desk altogether, guests may download our app in order to use a mobile key. For check-out, just leave your key in a drop-box and we will email you a final receipt.

 

Q: How are the room keys sanitized?

A: Room keys are sterilized in a UV sterilizer after each use.

 

Q: What are housekeeping services like during my stay?

A: At present time, we are deep cleaning rooms in between stays. In order to limit entry into rooms, Dream Hollywood will not offer daily housekeeping or turndown service during guest stays. Our team is at your service for special requests and needs, and daily service may be available upon advanced request. All reusable collateral, including newspapers and magazines, have been removed from the rooms. All menus and hotel information are accessible through in room tablets. Extra pillows and blankets stored in the guest room closets have been removed and are available on request. Specific sanitization consideration is paid to the following areas: desks, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.

 

Q: What are in-room dining services like during my stay?

A: To maintain physical distancing, in-room dining is not available at this time. We invite guests to order delivery via UberEats, which can be charged directly to guest room folios.

 

Q: Are you limiting the number of people in elevators?

A: Yes. Elevators are limited to one party at a time.

 

Q: Is the gym open?

A: The gym at Dream Hollywood is currently open with limited capacity to provide for social distancing in accordance with local regulations.

 

Q: Is the pool open?

A: Yes. The pool at Dream Hollywood is currently available to guests, with limited capacity to provide for social distancing. In accordance with the County of Los Angeles Department of Public Health, the pool at Dream Hollywood is open for lap swimming with a max of 2 swimmers in the pool at one time. At this time recreational swimming, swimming lessons, family swim, etc. are discontinued. Please note that on weekends and some holidays, cabana reservations may be required for access to the pool deck. Contact us for more details regarding reservations.

 

Q: What venues are currently open?

A: As we reopen venues at the hotel we invite you to visit our Dining & Nightlife page for more detailed information.

  • Tao Asian Bistro - reopening Wednesday, March 24, 2021
  • Beauty & Essex - reopening Thursday, March 25, 2021
  • Highlight Grill - reopening Thursday, April 1, 2021 

 

Q: Is bar service available?

A: Due to local regulations, our bar services are temporarily closed. Please visit our Dining & Nightlife page for more information. 

 

Q: Is the mini-bar available in the guest rooms?

A: Mini-bars have been emptied but remain unlocked if guests would like to utilize the fridge component. Mini-bars will be cleaned and sanitized after each guest stay. 

 

Q: What are your parking options for hotel guests?

A: We are pleased to provide both valet-parking and self-parking at this time. Self-parking is available one block away at 1600 Schrader Blvd, Hollywood, CA 90028. The parking lot is monitored 24 hours a day. Guests utilizing overnight self-parking will be billed $35.00/night on their guest folio. Valet-parking charges are $60.00/night for overnight parking.

 

Q: Is luggage assistance available?

A: Yes, luggage assistance is available upon request. Carts are sanitized after each use and hotel staff wear gloves and face coverings. Luggage storage is also available.