HEALTH + SAFETY FAQ
We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19. Please find Dream Hollywood's response to frequently asked questions below. Should you have additional questions, email us at firstname.lastname@example.org.
Q: Has Dream Hollywood updated its health and safety practices?
A: Yes. Dream Hollywood has developed a comprehensive health and cleanliness plan for our hotel, restaurants and bars, which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Q: What is Los Angeles’s current phased reopening plan?
A: As of June 12, Los Angeles entered Stage III of the city's reopening plan following the guidance below:
- Restaurants may open for dine-in guests, with limited capacity.
- Restaurants may provide curbside pick-up services for food and alcohol.
- Some retail stores are allowed to open.
- Trails, trailhead parks, beaches and golf courses have reopened, but individuals must adhere to appropriate physical distancing protocols and wear face coverings.
- Pools and gyms at hotel may open, with limited capacity.
- Daily screening of employees for respiratory symptoms and temperature checks.
- Physical distancing must be maintained in kitchens and back of the house areas.
- Live music shall not be permitted.
- Gathering and meetings of 10 people or more shall not be permitted.
- Individuals in Los Angeles County are required to wear face coverings while in public areas, which can include scarves, bandanas, and face masks.
- Individuals are encouraged to keep 6 feet between you/your party and other parties and wash hands often.
If Los Angeles experiences an acceptably stable or sustained declining trend in new cases for at least 14 days, we will move into Stage IV of the city's reopening plan. See the full plan here.
Q: How are you cleaning guest rooms differently since COVID-19?
A: Guest rooms are left vacant for 24 hours between guest stays, to the extent possible. Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier Ecolab. Afterwards, the rooms are treated with an electrostatic sprayer to ensure that all surfaces are sanitized. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, luggage racks, physical menus, coffee makers, minibar items, throw pillows, and extra pillows have been removed from the rooms and are available upon request. All items listed above have been thoroughly sanitized and stored.
Q: How are you cleaning public areas and restaurants differently since COVID-19?
A: Public areas and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes.
Q: Are you taking temperatures of employees or all guests entering the property?
A: Yes. We are taking temperatures for every guest, all employees, and vendors upon arrival on property using no-touch thermometers and thermal camera. Anyone with a temperature above 100.4 degrees will be asked to visit us another day.
Q: What is your staff doing to protect themselves?
A: Dream Hollywood employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.
Q: As a guest, am I required to wear a face mask in the hotel? What about Los Angeles in general?
A: Yes. Guests are required to wear face coverings while in hotel's public areas. Current Los Angeles guidelines require face coverings to be worn while in public. Face coverings may include bandanas, scarves and other face masks.
Q: Will the hotel provide face masks or do I need to bring my own?
A: Yes. Dream Hollywood has face masks available for guests upon request.
Q: How many sanitizing stations are there for guests on property and where are they located?
A: Hand sanitizing stations are located at the front desk, on each guest floor, by the elevator, at every hotel entrance, every restaurant, fitness center and other high traffic areas.
Q: Is self-check-in and self-check-out available and how does that work?
A: Yes. Self-check-in and self-check-out are both available. Simply complete a credit card authorization form prior to arrival to confirm your method of payment. We will pre-register your room and have a key awaiting you when you arrive. For check-out, just leave your key in a drop-box and we will email you a final receipt.
Q: How are the room keys sanitized?
A: Room keys are sterilized in a UV sterilizer after each use.
Q: What are housekeeping services like during my stay?
A: At present time, we are deep cleaning rooms in between stays. Dream Hollywood will offer daily housekeeping service upon request, without guests in the room. Turndown service will stop for the near future. All reusable collateral, including newspapers and magazines, have been removed from the rooms. All menus and hotel information are accessible via QR code. Extra pillows and blankets stored in the guest room closets have been removed and are available on request. Specific sanitization consideration is paid to the following areas: desks, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.
Q: What are in-room dining services like during my stay?
A: To maintain physical distancing, in-room dining orders will be set on tables in the hallway and guests will be notified when the table is outside of their room. Guests will retrieve their own table. We request that guests notify in-room dining when they are finished with their meal and place their table in the hallway outside of their room. In-room dining is available from 11am-8pm daily.
Q: Are you limiting the number of people in elevators?
A: Yes. Elevators are limited to one party at a time.
Q: Is the gym open?
A: Yes. The gym at Dream Hollywood is currently available to hotel guests, with limited capacity to allow for physical distancing.
Q: Is the pool open?
A: Yes. The pool at Dream Hollywood is currently available to guests, with limited capacity to provide for social distancing.
Q: What venues are currently open?
A: Currently, TAO Asian Bistro is offering dine-in services for dinner, starting June 17. The Highlight Grill is also offering dine-in services from 11am -8pm every day. In-room dining is available in guest rooms from 11am-8pm daily.
Q: Is bar service available?
A: Currently, alcoholic beverages are available for curbside pick-up and may be enjoyed in our guest rooms. Guests may also enjoy our bar menu for dine-in service at venues that are currently open.
Q: Is the mini-bar available in the guest rooms?
A: Mini-bars have been emptied but remain unlocked if guests would like to utilize the fridge component. Mini-bars will be cleaned and sanitized after each guest stay. Mini-bar items can be purchased before or during your stay, and we will deliver them to your room.
Q: What are your parking options for hotel guests?
A: We are pleased to provide both valet-parking and self-parking at this time. Self-parking is available one block away at 1600 Schrader Blvd, Hollywood, CA 90028. The parking lot is monitored 24 hours a day. Guests utilizing overnight self-parking will be billed $35.00/night on their guest folio. Valet-parking charges are $60.00/night for overnight parking.
Q: Is luggage assistance available?
A: Yes, luggage assistance is available upon request. Carts are sanitized after each use and hotel staff wear gloves and face coverings. Luggage storage is also available.