Health & Safety
We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we’ve taken to meet the new health and safety challenges and expectations presented by COVID-19.
We have developed a comprehensive health and cleanliness plan for our hotel, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Have questions? Please visit our FAQ page for more information.
CLEANING + SANITIZING
Dream Hollywood has implemented enhanced cleaning and sanitization standards across the property, increasing the frequency with extra focus on high-touch areas. We have provided multiple hand sanitizing stations located at the front desk, on each guest floor, by the elevators, at every hotel entrance, every restaurant and other high-traffic areas. Dream Hollywood employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab.
Vaccinated individuals are no longer required to wear face covering in Los Angeles. Vaccinated employee at Dream Hollywood may also select to not wear a face covering. Dream Hollywood has face coverings available for guests upon request.
TEMPERATURE + WELL-BEING CHECKS
Dream Hollywood employees must complete a health screening, which includes a temperature check using no-touch thermometers, before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
Guest rooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. The rooms are treated with an electrostatic sprayer to ensure that all soft surfaces are also sanitized.
All restaurants on property are now open at full capacity.
POOL AND GYM
The pool and gym are both open at full capacity.
HOUSEKEEPING, ROOM SERVICE + GUEST REQUESTS
Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC. Daily housekeeping service during your stay will be provided only while all guests are outside of the guest room. In-room dining can be ordered through Tao Asian Bistro and delivered to your room during dinner service hours. We have also implemented a contact-free maintenance policy for occupied guest rooms, asking guests to specify a time they will be out of their room so that we may perform any repairs.