Health & Safety FAQ

We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19.  Please find Dream Hollywood's response to frequently asked questions below.

 

Should you have additional questions, email us at reservationshw@dreamhotels.com.

 

Q: Has Dream Hollywood updated its health and safety practices?

A: Yes. Dream Hollywood has developed a comprehensive health and cleanliness plan for our hotel, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates. 

 

Q: What is Los Angeles’s current phased reopening plan?

A: Los Angeles is fully open. Vaccinated individuals do not need to wear face coverings, although some individual businesses throughout the city may still require them regardless of vaccination status. 

 

Q: How are you cleaning guest rooms differently since COVID-19?

A: Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier Ecolab.  Afterwards, the rooms are treated with an electrostatic sprayer to ensure that all surfaces are sanitized. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. 

 

Q: How are you cleaning public areas and restaurants differently since COVID-19?

A: Public areas and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes. 

 

Q: What is your staff doing to protect themselves?

A: Dream Hollywood employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab. Staff must complete a health screening, which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings are optional for vaccinated employees. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.

 

Q: As a guest, am I required to wear a face mask in the hotel? What about Los Angeles in general?

A: Vaccinated individuals are no longer required to wear face coverings in Los Angeles. Vaccinated employees at Dream Hollywood may also opt to not wear a face covering. Dream Hollywood has face coverings available for guests upon request.

 

Q: Will the hotel provide face masks or do I need to bring my own?

A: Yes. Dream Hollywood has face masks available for guests upon request. 

 

Q: How many sanitizing stations are there for guests on property and where are they located?

A: Hand sanitizing stations are located at the front desk, on each guest floor, by the elevator, at every hotel entrance, every restaurant, fitness center and other high traffic areas.

 

Q: Is self-check-in and self-check-out available and how does that work?

A: Yes. Self-check-in and self-check-out are both available. You will receive an email prior to arrival from Canary, with instructions to pre-register your room. Once complete, we will check in your room and have keys awaiting your arrival. To skip the front desk altogether, guests may download our app in order to use a mobile key. For check-out, just leave your key in a drop-box and we will email you a final receipt.

 

Q: How are the room keys sanitized?

A: Room keys are sterilized in a UV sterilizer after each use.

 

Q: What are housekeeping services like during my stay?

A: At present time, we are deep cleaning rooms in between stays. Daily service during your stay will be preovided only while all guests are outside of the guest room.. All menus and hotel information are accessible through in room tablets. Specific sanitization consideration is paid to the following areas: desks, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.

 

Q: What are in-room dining services like during my stay?

A: In-room dining can be ordered through Tao Asian Bistro and delivered to your room during dinner service hours. Carry-out dining may also be ordered from any of our world-class venues.

 

Q: Is the gym open?

A: Yes. Gunnar Peterson Gym is open and available to all hotel guests, 24 hours a day.

 

Q: Is the pool open?

A: Yes. The pool at Dream Hollywood is currently available to hotel guests, as well as cabana reservations. Please note that on weekends and during special events, cabana or table reservations may be required for poolside seating. 

 

Q: What venues are currently open?

A: Indoor and outdoor dining is available at Tao Asian Bistro, Beauty & Essex, and The Highlight Room Grill. Daily breakfast offerings are also available in the lobby at Sunrise Café. Please visit our Dining & Nightlife page for more detailed information and hours of operation.

 

Q: Is bar service available?

A: Yes, our bars are now fully activated. Please join us in The Highlight Room, Beauty & Essex, Tao Asian Bistro, or our Lobby Bar.

 

Q: Is the mini-bar available in the guest rooms?

A: Yes. Mini bars are fully stocked in guest rooms.

 

Q: What are your parking options for hotel guests?

A: We are pleased to provide both valet-parking and self-parking at this time. Self-parking is available one block away at 1600 Schrader Blvd, Hollywood, CA 90028. The parking lot is monitored 24 hours a day. Guests utilizing overnight self-parking will be billed $35.00/night on their guest folio. Valet-parking charges are $60.00/night for overnight parking.

 

Q: Is luggage assistance available?

A: Yes, luggage assistance is available upon request. Carts are sanitized after each use. Luggage storage is also available.