Health + Safety
At Dream Hotel Group, we are committed now more than ever to providing our guests with a safe place to stay and play. When the time is right for you to travel again, we want you to be aware of the steps we’ve taken to meet the new health and safety challenges and expectations presented by COVID-19.
We have developed a comprehensive health and cleanliness plan for all of our hotels, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Have questions? See our FAQ page for more info.
Cleaning + Sanitizing
Dream Nashville has implemented new cleaning and sanitization standards across the property, increasing the frequency with extra focus on high-touch areas. We have provided ample sanitizing stations located at the front desk, on each guest floor, by the elevator, every hotel entrance, every restaurant and other high traffic areas. Dream Nashville employees have been trained on progressive sanitization guidelines as recommended by the CDC and Ecolab.
Dream Nashville guests are to practice social distancing by standing at least six feet away from other groups. All layouts in our restaurants and public spaces have been arranged to ensure appropriate distancing and elevator occupancy is reduced to one party at a time.
Dream Nashville guests are required to wear face masks while in the hotel or restaurants. Nashville guidelines require face masks be worn. All employees are required to wear a face mask at all times. Dream Nashville has face masks available for guests on request.
Temperature + Wellbeing Checks
Dream Nashville employees must complete a health screening which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or exhibits symptoms indicated in the health screening will be sent home.
Dream Nashville guest rooms are left vacant for a full 24 hours, to the extent possible, between guests stays. Guest rooms are cleaned with the recommended cleaner/disinfectant in accordance with the guidelines provided by Ecolab and the CDC. The rooms are treated with an electrostatic sprayer to ensure that all soft surfaces are also sanitized. All reusable collateral including newspapers and magazines have been removed from guest rooms. All menus are now accessible digitally via QR code.
Stateside Kitchen and Natura Café are open at 50% capacity with modified hours and adjusted layouts. Natura Café is open from 7am-11am serving coffee beverages and breakfast. Stateside Kitchen is open for lunch and dinner Monday-Thursday from 11am-9pm and Friday - Sunday from 10am-10pm. Due to limited seating capacity, reservations are encouraged. We have implemented digital menus accessible via QR codes on your smart phone for easy, contactless viewing.
Housekeeping, Room Service + Guest Requests
Dream Nashville will continue daily housekeeping service, but without the guests in the room. Room attendants will offer to return at an alternative time for occupied rooms. To maintain physical distancing, in-room dining orders will be set on tables in hallway and guests will be notified when the table is outside of their room. We have also implemented a contact-free maintenance policy for occupied guest rooms, asking guests to specify a time that they will be out of the room so that we may perform any repairs.