HEALTH + SAFETY FAQ
At Dream Nashville, we are committed now more than ever to providing our guests with a safe place to stay and play. When the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19. Please find Dream Nashville's response to frequently asked questions below. Should you have additional questions, call us at 615-622-0600.
Q: Has Dream Nashville updated its health and safety practices?
A: Dream Nashville has developed a comprehensive health and cleanliness plan for all of our hotel, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Q: What is Nashville’s current phased reopening plan?
A: We are currently in Phase 3 of city's reopening plan following the guidance below:
- Restaurants and bars may open at 50% capacity maintaining strict physical distancing.
- Restaurants and bars are required to close by 11:00pm.
- Residents required to wear face masks.
- Daily screening of all employees for respiratory symptoms and temperature checks.
- Physical distancing must be maintained in kitchens and dining rooms.
- Live entertainment allowed with proper social distancing; dance floors remain closed.
- Self-service food and shared condiments are not permitted.
- Require that restaurants clean all surfaces after single use by patron.
- Recommend use of disposable menus.
- Employees required to wear face masks.
See the full plan here.
Q: How are you cleaning guest rooms differently since COVID-19?
A: Guest rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier, Ecolab. Afterwards, the rooms are treated with an electrostatic sprayer to ensure that all surfaces are sanitized. Robes, slippers, paper products, luggage racks, physical menus, coffee makers, minibar items, throw pillows, and extra pillows have been removed from the guest rooms and are available upon request. All items listed above have been thoroughly sanitized and stored.
Q: How are you cleaning public areas and restaurants differently since COVID-19?
A: Public areas, restaurants and restrooms are cleaned with the recommended cleaners/disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes. Areas such as tables, booths and chairs are sanitized after every use.
Q: Are you taking temperatures of employees or all guests entering the property?
A: We are taking temperatures for every employee using no-touch thermometers and thermal camera.
Q: What is your staff doing to protect themselves?
A: Dream Nashville employees have been trained on progressive sanitization guidelines as recommended by the CDC and Ecolab. Staff must complete a health screening which includes a temperature reading before the start of each shift. Anyone with a temperature above 100.4 degrees and/or exhibits symptoms indicated in the health screening will be sent home. Masks and newly cleaned clothes will be mandatory for all employees to wear while on-property. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.
Q: As a guest, am I required to wear a face mask in the hotel? What about Nashville in general?
A: Dream Nashville requires guests to wear face masks while in public spaces. Nashville guidelines require face masks to be worn.
Q: Will the hotel provide face masks or do I need to bring my own?
A: Dream Nashville has face masks available for guests upon request.
Q: How many sanitizing stations are there for guests on property and where are they located?
A: There are sanitizing stations located at the front desk, on each guest floor by the elevator, every hotel entrance, every restaurant and other high traffic areas.
Q: Is self-check-in and self-check-out available and how does that work?
A: Self-check-in is not available, but self-check-out can be contact-free with a key drop and emailed guest folio.
Q: How are the room keys sanitized?
A: Room keys are sterilized in a UV sterilizer after each use.
Q: What are housekeeping services like during my stay?
A: At present time, we are continuing daily service, but without the guests in the room. Room attendants will offer to return at an alternative time for occupied rooms. Turndown service will stop for the near future. All reusable collateral including newspapers and magazines have been removed from rooms. All menus are accessible via QR code. Extra pillows and blankets stored in the guest room closets have been removed and are available on request. Specific sanitization consideration is paid to the following guest room areas: desks, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other amenities.
Q: What are in-room dining services like during my stay?
A: To maintain physical distancing, in-room dining orders will be set on tables in the hallway and guests will be notified when the table is outside of their room. Guests will retrieve their own table. We request that guests notify in-room dining when they are finished with their meal and place their table in the hallway outside of their room.
Q: Are you limiting the number of people in elevators?
A: Elevators are limited to one party at a time.
Q: Is the gym open?
A: The gym will be open, with a maximum of four people, from 7am-11pm. The gym will be closed from 12pm – 1pm and from 11pm – 7am for cleaning and sanitizing.
Q: How is coffee available and what is the sanitization process between guests?
A: Currently, complimentary daily drip coffee is available for hotel guests at Natura Cafe from 7am-11am. Our staff is following the sanitization guidelines recommended by the CDC and Ecolab.
Q: What venues are currently open?
A: Currently, Stateside Kitchen and Natura Café are open daily. Parlour Bar, located in the lobby, is open Fridays and Saturdays. Snitch and Vatos Tacos, located in Printer's Alley, are open on Fridays and Saturdays. DLS is temporarily closed. For the most up to date hours of operation visit Dining.
Q: What is your sanitization process between restaurant guests and how are seats being arranged?
A: Tables, chairs and booths are wiped with disinfectant after each guest. In Phase 3, the restaurant is sat at 50% occupancy with tables/chairs separated by six feet (6ft) or every other table. Dream Nashville employees have been trained on progressive sanitization guidelines as recommended by the CDC and Ecolab.
Q: Will you have disposable menus or how is the menu available in your dining outlets?
A: Not disposable, but digital so each guest can access our menus via their smart phone. Put your camera up to the QR code and it will automatically prompt you to open the menu where you can review it. This is available in all of our outlets and in-room dining.
Q: Is bar service available?
A: Currently, alcoholic beverages are available for purchase during dine-in services and in-room dining.
Q: Is the mini-bar available in the guest rooms?
A: Mini-bars have been emptied but unlocked in case guests would like to utilize the fridge component. Mini-bars will be cleaned and sanitized after each guest stay. Mini-bar service has been discontinued and all food and beverage can be ordered through in-room dining.
Q: What are your parking options for hotel guests?
A: For the health and safety of our guests and employees, valet parking will be available on weekends only at this time. Valet for overnight guests is available for $40/night plus tax. Self parking is available for $20/night plus tax. Self-parking is available one (1) block away at the NCB Garage located at 217 3rd Ave N, Nashville, TN. Guests will be offered a parking permit for the garage at check-in and will need to have it displayed in their vehicle. Short term parking is also available: 0-2 hours $5/plus tax, 2-4 hours $19/plus tax.
Q: What are your parking options for Stateside Kitchen?
A: Guests are encouraged to park at one of the many parking garage options surrounding Dream Nashville prior arriving at Stateside Kitchen. Guests will pay the parking garage directly, rates may vary.
Q: Is luggage assistance available?
A: Yes, luggage assistance is available upon request. Carts are sanitized after each use and hotel staff wear gloves and masks. Luggage storage is also available.