Health & Safety FAQ

We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19.  Please find Dream Nashville's response to frequently asked questions below.

 

Should you have additional questions, email us at visitnashville@dreamhotels.com.

 

Q: Has Dream Nashville updated its health and safety practices?

A: Yes. Dream Nashville has developed a comprehensive health and cleanliness plan for our hotel, restaurants and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates. 

 

Q: What are Nashville’s current restrictions?

A: Effective Friday, May 14, All COVID-19 capacity restrictions were lifted. This change took effect 6 weeks after the vaccine became widely available to all adults. 

 

Q: How are you cleaning guest rooms differently since COVID-19?

A:  Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier Ecolab.  All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, luggage racks, physical menus, coffee makers, minibar items, throw pillows, and extra pillows have been removed from the rooms and are available upon request.  All items listed above have been thoroughly sanitized and stored.

 

Q: How are you cleaning public areas and restaurants differently since COVID-19?

A: Public areas and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized at least once every 60 minutes. 

 

Q: What is your staff doing to protect themselves?

A: Dream Nashville employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab.  Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.

 

Q: As a guest, am I required to wear a face mask in the hotel? What about Nashville in general?

A: Face coverings are optional for guests who are fully vaccinated. If you are not vaccinated, you should continue to wear a face covering while in hotel's public areas. Face coverings may include bandanas, scarves and other face masks.

 

Q: Will the hotel provide face masks or do I need to bring my own?

A: Yes. Dream Nashville has face masks available for guests upon request. 

 

Q: How many sanitizing stations are there for guests on property and where are they located?

A: Hand sanitizing stations are located at the front desk, on each guest floor, by the elevator, at every hotel entrance, every restaurant, fitness center and other high traffic areas.

 

Q: Is self-check-in and self-check-out available and how does that work?

A: Yes. Self-check-in and self-check-out are both available. Simply complete a credit card authorization form prior to arrival to confirm your method of payment. We will pre-register your room and have a key awaiting for your arrival. For check-out, just leave your key in a drop-box and we will email you a final receipt.

 

Q: How are the room keys sanitized?

A: Room keys are sterilized in a UV sterilizer after each use.

 

Q: What are housekeeping services like during my stay?

A: At present time, we are deep cleaning rooms in between stays. In order to limit entry into rooms, Dream Nashville has implemented a contact-free housekeeping and maintenance policy for occupied guest rooms, asking guests to specify a time they will be out of their room so that we may perform any services or repairs. All reusable collateral, including newspapers and magazines, have been removed from the rooms. All menus and hotel information are accessible via QR code. Extra pillows and blankets stored in the guest room closets have been removed and are available on request. Specific sanitization consideration is paid to the following areas: desks, counter tops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.

 

Q: What are in-room dining services like during my stay?

A: To maintain physical distancing, in-room dining orders will be placed on tables in the hallway and we will notify you when your order is outside of your room.

 

Q: Is the gym open?

A: Yes. The gym is open 24-hours. The gym will be serviced for cleaning and sanitizing multiple times throughout the day.

 

Q: What venues are currently open?

A: All of Dream Nashville's Dinging & Nightlife venues are currently open. Please visit our Dining & Nightlife page for hours and more information. 

 

Q: Is bar service available?

A: Yes, bar service is available. Please visit our Dining & Nightlife page for more information. 

 

Q: Is the mini-bar available in the guest rooms?

A: Mini-bars have been emptied but remain unlocked if guests would like to utilize the fridge component. Mini-bars will be cleaned and sanitized after each guest stay. Mini-bar service is available on request.

 

Q: What are your parking options for hotel guests?

A: Valet for overnight guests is available for $45/night plus tax. 

 

Q: Is luggage assistance available?

A: Yes, luggage assistance is available upon request. Carts are sanitized after each use and hotel staff wear gloves and face coverings. Luggage storage is also available.