Health + Safety
We are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we’ve taken to meet the new health and safety challenges and expectations presented by COVID-19.
We have developed a comprehensive health and cleanliness plan for our hotel, restaurant and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Have questions? Please visit our FAQ page for more information.
Cleaning + Sanitizing
Dream South Beach has implemented enhanced cleaning and sanitization standards across the property, increasing the frequency with extra focus on high-touch areas. We have provided multiple hand sanitizing stations located in the lobby, on each guest floor, by the elevators, on the rooftop, and at the restaurant. Dream South Beach employees have been trained on progressive cleaning sanitization guidelines as recommended by the CDC and Ecolab.
Dream South Beach guests are asked to practice social distancing by standing at least six feet away from other groups. The layouts of our restaurant and public spaces have been arranged to ensure appropriate distancing and elevator occupancy is limited to one party at a time.
Dream South Beach guests are required to wear face coverings while in hotel public spaces and the restaurant. Miami Beach guidelines require face coverings to be worn at all times in public regardless of being indoors or out and there is a $50 fine for non-compliance. Face coverings can include bandanas, scarves, or face masks. All employees are required to wear a face mask at all times.
Temperature + Well-being Checks
Dream South Beach employees must complete a health screening, which includes a temperature check using no-touch thermometers, before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home.
Dream South Beach guest rooms are left vacant for 24 hours between guest's stays, to the extent possible. Guest rooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. The rooms are treated with an electrostatic sprayer to ensure all soft surfaces are also sanitized. All reusable collateral, including newspapers and magazines, have been removed from the rooms. In-room dining menus are now accessible digitally via QR code.
The floor plans of our restaurants have been rearranged to maintain physical distancing with maximum occupancies set by local and state guidelines. Our menus will be single-use or provided in digital format. Areas such as tables, chairs and booths will be sanitized using cleaners and disinfectants in accordance with guidelines provided by the CDC.
The pool at Dream South Beach is open with limited hours and service adhering to local and state guidelines. To adhere to social distancing guidelines, pool guests must stay at least 6 feet away from others while in and out of the pool, and we request anyone who may have been sick with a fever and/or cough not enter.
Housekeeping, Room Service + Guest Requests
Dream South Beach will offer housekeeping service upon request and, without guests in the room. Room attendants will offer to return at an alternative time for occupied rooms. To maintain physical distancing, in-room dining orders will be set on trays in the hallway and guests will be notified when the tray is outside of their room. We have also implemented a contact-free maintenance policy for occupied guest rooms, asking guests to specify a time they will be out of their room so that we may perform any repairs.