HEALTH + SAFETY FAQ
At Dream South Beach, we are committed now more than ever to providing our guests with a safe place to stay and play. Which is why, when the time is right for you to travel again, we want you to be aware of the steps we've taken to meet the new health and safety challenges and expectation presented by COVID-19. Please find Dream South Beach's responses to frequently asked questions below. Should you have additional questions, email us at firstname.lastname@example.org.
Q: Has Dream South Beach updated its health and safety practices?
A: Yes. Dream South Beach has developed a comprehensive health and cleanliness plan for our hotel, restaurant and bars which supplements the American Hotel & Lodging Association’s Safe Stay Guidelines and is based on recommendations and requirements of the Centers for Disease Control (CDC), World Health Organization (WHO), U.S. Department of Health (DOH), U.S. Department of Labor (DOL), U.S. Food and Drug Administration (FDA), and other federal, state and local agencies, as well as information from the National Restaurant Association, our cleaning product suppliers and other partners, to minimize risk and enhance safety for our hotel guests and associates.
Q: What is Miami Beach’s current phased reopening plan?
A: We are currently in the GREEN phase of Miami-Dade County's reopening plan following the guidance below:
- RED: Most stringent closures; only essential business open; social distancing and facial covering requirements in place
- ORANGE: Parks and open spaces open; preparations taking place to reopen other sectors with strict capacity requirements in place; social distancing and facial covering requirements in place
- YELLOW: Limited opening of non-essential businesses and other facilities; strict capacity requirements in place; social distancing and facial covering requirements in place
- GREEN: More expansive opening of businesses and facilities; capacity requirements expanded; social distancing and facial covering requirements in place
- BLUE: New Normal is in place; all businesses and facilities open; social distancing and facial coverings encouraged
Q: Does Miami Beach have a curfew?
A: There is a 12 am midnight through 6 am Miami Dade countywide curfew in effect including for Miami Beach.
Q: What is the City of Miami Beach's MB Standard Program and is Dream South Beach participating?
A: The City of Miami Beach launched the MB Standard to identify establishments that have committed to implementing additional measures to protect the public from the spread of COVID-19 beyond those already required by Miami-Dade County or the city. Dream South Beach will submit its application for inclusion to the program prior to re-opening the hotel.
Q: How are you cleaning guest rooms differently since COVID-19?
A: Guest rooms are left vacant for 24 hours between guest stays, to the extent possible. Rooms are thoroughly cleaned and sanitized upon departure in accordance with guidelines provided by the CDC and our cleaning products supplier, Ecolab. After cleaning, the rooms are treated with an electrostatic sprayer to ensure that all surfaces are sanitized. All bed linens and laundry will continue to be washed at high temperatures and in accordance with CDC guidelines. Robes, slippers, paper products, luggage racks, physical menus, minibar items, throw pillows and extra pillows have been removed from the guest rooms and are available upon request. All items listed above have been thoroughly sanitized and stored.
Q: How are you cleaning public areas and restaurants differently since COVID-19?
A: Our public areas, restaurant and restrooms are cleaned with the recommended cleaners and disinfectants in accordance with the guidelines provided by the CDC and Ecolab. Extra attention is paid to high-touch areas such as door handles, push plates, elevator buttons, thresholds and handrails. All high-touch areas are sanitized every 4 hours minimum. Areas such as tables, booths and chairs are sanitized after every use.
Q: Are you taking temperatures of employees or all guests entering the property?
A: We are taking temperatures for all employees, contractors and vendors using no-touch thermometers. We are not taking temperatures of guests.
Q: What is your staff doing to protect themselves?
A: Dream South Beach employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and Ecolab. All staff must complete a health screening, which includes a temperature reading, before the start of each shift. Anyone with a temperature above 100.4 degrees and/or who exhibits symptoms indicated in the health screening will be sent home. Face coverings are mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.
Q: As a guest, am I required to wear a face mask in the hotel? What about Miami Beach in general?
A: Yes. Guests are required to wear face coverings while in hotel public areas, both indoor and out. In Miami Beach face coverings and social distancing are required in public. Face coverings can include bandanas, scarves, or face masks.
Q: Will the hotel provide face masks or do I need to bring my own?
A: We strongly suggest guests bring their own face coverings as it is required by the city of Miami Beach.
Q: How many sanitizing stations are available for guests on-property and where are they located?
A: Hand sanitizing stations are located in the lobby, on each guest floor, by the elevators, on the rooftop, and at the restaurant.
Q: Is self-check-in and self-check-out available and how does that work?
A: Self-check-in is not available, but self-check-out can be contact-free with an emailed guest folio.
Q: How are the room keys sanitized?
A: Room keys are sterilized in a UV sterilizer after each use.
Q: What are housekeeping services like during my stay?
A: Dream South Beach is offering housekeeping services upon request only from 9:30 am - 4:30 pm and without guests in the room. Room attendants will offer to return at an alternative time for occupied rooms. Turndown service will stop for the near future. All reusable collateral, including newspapers and magazines, have been removed from rooms. All menus, both in the restaurant and in the guest rooms, are accessible digitally via QR code. Extra towels, bath amenities, pillows, blankets and ice are available on request. Specific sanitization consideration is paid to the following guest room areas: desks, countertops, tables, chairs, phones, tablets, remotes, thermostats, cabinetry, pulls and hardware, doors, doorknobs, bathroom vanities and accessories, bathroom fixtures and hardware, windows, mirrors, frames, lights, lighting controls, closets, hangers and other guest room amenities.
Q: What are in-room dining services like during my stay?
A: To maintain physical distancing, in-room dining orders will be set on trays in the hallway and guests will be notified when the tray is outside of their room. Guests will retrieve their own tray. We request that guests notify in-room dining when they are finished with their meal and place their table in the hallway outside of their room. Please use the QR code provided and order from the menu by your location.
Q: Are you limiting the number of people in elevators?
A: Yes. Elevators are restricted to one party at a time.
Q: Is coffee available, and what is the sanitization process between guests?
A: Yes. Coffee is available for purchase in our restaurant, Naked Taco starting at 8 am. Naked Taco and their staff are following the cleaning and sanitization guidelines recommended by the CDC and Florida Department of Health.
Q: Is the beach open?
A: Yes, Miami Beach beaches are open from 7 am - 8 pm and beach chairs for hotel guests are available from 9 am - 5 pm daily. Please check with the Front Desk for the closest beach access point to the hotel. Face coverings will be required to enter the beach. Parties of 10 or more will be not permitted and social distancing must be maintained while on the sand and while using beach chairs. A 6-foot distance will be required between groups that are not members of the same household. Swimming is permitted, but Frisbee, ball tossing, and other sports on the sand are prohibited.
Q: Is the pool open?
A: Yes. The pool at Dream South Beach is open with limited hours (currently 9 am - 6 pm) and service, adhering to local and state guidelines. To adhere to social distancing guidelines, pool guests must stay at least 6 feet away from others while in and out of the pool, and we request anyone who may have been sick with a fever and/or cough not enter.
Q: What venues are currently open?
A: Naked Taco and Shala Spa are open. Naked Taco hours are 8 am - 10 pm Mon - Friday and 8 am - 11 pm Fri and Sat. Shala Spa is by appointment only.
Highbar is open daily from 10 am - 6 pm.
Q: What is your sanitization process between restaurant guests and how are seats being arranged?
A: Tables, chairs and booths are wiped with disinfectant after each guest. The restaurant will be sat at 50% occupancy with tables and chairs separated by six feet or every other table. Naked Taco employees have been trained on progressive cleaning and sanitization guidelines as recommended by the CDC and the Florida Department of Health. Face coverings and gloves will be mandatory for all employees to wear while on property. Hand washing and sanitization will be performed every 30 minutes or after each guest interaction.
Q: Will you have disposable menus or how is the menu available in your dining outlets?
A: Yes. Disposable menus will be available for use in the restaurant. For in-room dining, a QR code has been placed under the desk glass top allowing guests to access our menus digitally via their smartphone. Simply put your smartphone camera up to the QR code, and it will automatically prompt you to open the menu where you can review it online.
Q: Is bar service available?
A: Yes with limited capacity and at the Naked Taco bar as well as Highbar rooftop bar and lounge.
Q: Is the mini-bar available in the guest rooms?
A: Mini-bars have been emptied and locked, but may be unlocked, on guest request, if guests would like to utilize the fridge component. Mini-bars will be cleaned and sanitized after guest use.
Q: What are your parking options for hotel guests?
A: Valet parking is available for $42 + tax per night with in and out privileges. Self-parking is available within two blocks from the hotel, however they are not partnered with the hotel.
- Pelican Garage: 1041 Collins Avenue
- Miami Beach Municipal Parking: 1301 Collins Avenue
Q: Is luggage assistance available?
A: Yes, luggage assistance is available upon request. Carts are sanitized after each use and all hotel staff are required to wear gloves and face coverings. Luggage storage is not permitted under the current phase of reopening.
Q: Is the hotel pet friendly?
A: Normally yes, we accept dog up to 30lbs. However, until further notice, no pets will be allowed in any guest rooms. There is a known risk from and to pets from COVID-19. A service animal, as defined by the Americans with Disabilities Act - "any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability," would be permitted. Only the handler may touch the dog. Hotels will only accept pets for service and therapy dogs as required by federal and state guidelines.